About CRS:

CRS is an international NGO based in the United States that works in over 100 countries to promote human development by responding to major emergencies, fighting disease and poverty, and nurturing peaceful and just societies. CRS was established in 1943 to help war-torn Europe, and its refugees recover. Today, we continually seek to help those most in need, providing-assistance based on need, without regard to race, creed or nationality.

Job Summary:

The IT & Admin Officer will be responsible for supporting the organization’s IT systems and providing administrative Support to ongoing projects.  The role involves managing day-to-day IT tasks, ensuring smooth functioning of hardware/software systems, troubleshooting technical issues, and assisting with various administrative duties such as office management, event management, documentation, and coordination.

Roles and Key Responsibilities: 

IT Support:

• Assist with the installation, configuration, and maintenance of hardware, software, and network systems.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Provide support for basic user issues, such as password resets, software installations, and printer management.
• Maintain an up-to-date inventory of IT equipment and licenses.
• Assist with data backups, system updates, and security checks.
• Provide technical support for video conferencing, meetings, and presentations.
• Collaborate with CRS IT Team and external IT vendors for support or hardware/software procurement/installation/trouble shoot.

Administrative Support:

• Coordinate and report on activities and required resources to ensure cost efficient and quality service delivery from administrative support functions.
•  Help ensure administrative systems, processes, and policies are in line with agency standards and donor and local law regulations.
• Engage with relevant external stakeholders (government officials, landlords, service providers, etc.) on assigned administrative matters and help ensure required authorizations and documents are up to date.
• Coordinate the efficient use of CP assets and rented facilities.
• Ensure office facilities are maintained, coordinating repairs and liaising with building management when necessary. Help ensure fully compliant procurement of office materials and asset management systems.
• Support implementation of property management processes, such as property receipt and distribution, property labeling, physical counts, etc.
• Prepare transactional documents in support of general operations processes and support coordination of transaction processing (e.g. payment requests, travel authorizations, travel advances, visas, etc.).
• Compile data, perform data entry and data verification in relation to general administration processes (e.g. various contact lists, employee leave balances, staff attendance reports, Vehicle Log Sheets review, visitors' welcome packages, etc.).
• Help identify safety issues and ensuring a safe and sound work environment.
• Coordinate the provision of travel and logistics support and services to staff and visitors. Coordinate event planning activities, including delegation visits, trainings and workshops.
• Assist in the preparation of reports, presentations, and documentation as needed.

Basic Qualifications 

• Bachelor’s degree with Professional diploma/Certificate or courses in IT is preferred.
• Hands on experience in providing desktop support.
• Two years’ experience working in an office environment in an administrative and IT role. Experience with a local or international NGO a plus.
• Additional education may substitute for some experience.

Required Languages – English and Urdu

Travel - Must be willing and able to travel up to 50 %. 

Knowledge, Skills and Abilities  

• Good time management skills with ability to work on multiple tasks
• Strong customer service orientation with good communication and interpersonal skills
• Proactive, resourceful, solutions oriented and results-oriented

Preferred Qualifications 

• Experience in desktop support and troubleshooting.
• Experience with typing/word processing, data entry into online databases and forms, and working with various office equipment.
• Experience in MS Office package (Excel, Word, PowerPoint, Visio) and information management systems. Proficient in Word.

Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results. 

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

Supervisory Responsibilities: None 

Key Working Relationships:  

Internal : Head of Operations, All CRS Pakistan Staff, Regional IT Staff

External :  Vendors and relevant stakeholders.

*** Catholic Relief Services carries out the commitment to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.  

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.  

CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. 

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

CRS is an Equal Opportunity Employer.