Position:     Case Worker

Reports to: Project Manager

Job Location:  Islamabad and Rawalpindi.         

Gender: Male

About the Project:

The organization is implementing a project that seeks to provide support and protection to Afghan Refugees in Rawalpindi and Islamabad. The proposed project will contribute to strengthening and scaling up the current Child Protection (CP) & Women’s Protection and Empowerment (WPE/GBV) interventions. In addition, the scope will be extended to prevention and response activities for the new arrivals residing in the Refugee Villages (RVs). It is about to protecting women, girls and boys, including individuals or groups at risks from harm and ensuring that women, girls and boys who are exposed to protection risks are immediately referred to relevant specialized services of case management and psychosocial support through an interactive referral pathway developed. Existing capacities of the service providers will be enhanced through provision of capacity building trainings and technical assistance.

Job Summary

GBV Caseworker will work under the guidance and direct supervision of Project Manager.  He/ She will be responsible to provide quality GBV case management services to the GBV survivors by following the interagency GBV case management guidelines. He will also be responsible to uphold the GBV guiding principles and the survivor centered approach in case management. He will ensure at all times a women-, girl- and survivor-centered approach throughout all activities and services and that the team provide in the women and girls Centers and safe spaces; this includes ensuring confidentiality of survivors, and respect for their wishes and decisions.

Major Responsibilities:

Provide day to day PSS activities in the WGSS, based on feedback from women and girls. This includes, but is not limited to:

a)     Provide age-appropriate GBV case management, including: assessment of women and adolescent girl’s needs; provide emotional support, basic, crisis counseling (and in some contexts further individual counseling); safety strategizing and risk assessing; development of action plans; support in pursuing services and support; safe, confidential and appropriate referrals in-line with the formal GBV referral pathways; providing discretionary assistance (such as transportation, dignity kit items, urgent medical cost) if in-line with internal protocols and eligibility criteria to meet most urgent needs.

b)     Support to conduct psychosocial/ group support activities with women and adolescent girls to meet the emotional needs of survivors, build support networks among women/girls, and promote social integration of survivors and other diverse women.

c)      Ensure proper documentation and confidential submission of reported GBV incidences through case intake, action, follow up and other case management forms appropriately.

d)     Maintain detailed and confidential case files, ensuring they are carefully and safely stored in the in-line with the Case Management Protocol, data protection protocols, and safety and ethical standards on GBV information management; and ensuring the WPE Case Tracker remains password protected.

e)     Actively participate in the mandatory weekly team case management meeting at the WGSS or Office, and the individual supervision sessions with your case work supervisor.

f)       Follow GBV guiding principles of respect, confidentiality, and safety/security and non- discrimination while providing services to women and girls.

g)     Monitor how the GBV referral pathway is working through making direct follow ups with other organizations that are providing services to survivors

h)     Conduct ongoing focus group discussions with women and adolescent girls to inform program activities; and working with the team in the Center to ensure response to the evolving needs of women and girls and their communities.

i)       Complete monthly activity reports, according to guidance provided by PM.

j)       Coordinate with all relevant stakeholders for effective case management.

k)      Any other task assigned by the supervisor.

Demonstrated Skills and Competencies

• Demonstrated experience in providing GBV case management

• Understanding of case management forms

• Clear understanding of and interest in the well-being of women and girls, and supporting their healing after the experience of violence

• Understanding of the impact and dynamics of men’s violence against women and girls, and a strong interest in working on women and girls’ protection and empowerment

• Deep understanding of women and girls’ strengths in the context of Islamabad and Rawalpindi.

• Ability to discuss sensitive issues with respect and empathy

• Ability to maintain confidentiality and respect for clients at all times.

• Good working knowledge of English and Urdu languages; Pashto language is desirable

• Works well in and promotes teamwork, flexible, able to handle pressure well, and strong communication skills

• Ability to react to emergency situation and trouble-shoot crisis situation as needed

• Knowledge of Microsoft word and excel

• Willing to travel to field sites as required.

• Belief in and understanding of gender equality, women's rights and empowerment.

Language Skills:

• Good written and spoken English and Urdu skills.

• Due to the nature of work Pashto language is a must

a. Education

• Master’s Degree in Social Work, Psychology or other relevant discipline

b. Work Experience

• Minimum 5 years of professional experience in GBV Case Management

Note: Positions will be filled on rolling basis.